General
‧ It is illegal to sell alcohol to people under the age of 18. By purchasing the alcohol, the Customer confirms that he/she is 18 years old or above.
 
Return Policy
‧ Goods sold are not refundable.
‧ The goods may be returned or exchanged within 7 days from the date of invoice subject to the following conditions:
- Supported by valid original receipt and invoice.
- Items should remain unopened and in its original packing (if applicable) unless the wine is corked or faulty.
‧ No refund will be given if the value of the exchanged products is less than the value of the original purchase. If the value of the exchanged products is higher than the original purchase value, the difference will be charged to the customer.
‧ It is the customer’s responsibility to check the condition and quantity of all goods when taking delivery. All claims must be lodged with our customer service hotline +852 3650 0668 at the time of delivery. Failure to do so may result in our rejection of any claim.
‧ Our return policy is not applicable for glassware or accessories, event tickets and consignment products after the receiver has acknowledged receipt of the goods.
 
Delivery
‧ For every Purchase of net amount of at least HK$ 1,000 you will enjoy free delivery service to a single destination between 9 am to 6 pm on working weekdays. Delivery service is not available on Sunday and Public Holidays. Free delivery service is limited to residential or commercial addresses within Hong Kong Island, Kowloon and the New Territories only. For orders under HK$1,000, a delivery charge of HK$200 shall apply.
‧ Delivery is not available to outlying islands, restricted areas, hotel guest rooms, ports or marinas.
‧ Request for delivery to Discovery Bay, Ma Wan, Tung Chung, Chek Lap Kwok International Airport will incur additional charge. Charges will be quoted upon request. Delivery service will only be available between 10am to 4pm on working weekdays only.
‧ Delivery will be made within 5 working days after acceptance of your order.
‧ Delivery service is not available if there is no authorized or legitimate unloading area within 50 meters of the delivery address.
‧ Delivery service of five cases or more is only available to addresses above 3rd floor when lift service is available. In the event of a lift breakdown, we will make arrangements to deliver the goods at another time.
‧ In case the delivery service of five cases or more is required, it would be subject to additional charge per floor, i.e. HK$50 up to the 7th floor of the building.
‧ Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
‧ We reserve the right to charge additional delivery cost if the customer is not present to receive the goods at the agreed time, incomplete/wrong address is provided or any change in address for the services to be delivered to.
‧ In the event of unforeseen circumstances or Force Majeure, we will contact you by phone to arrange another delivery date.
‧ The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +852 3650 0668 at the time of delivery; otherwise we shall have the discretion to refuse your claim after delivery.
‧ In the event that the goods have not been collected or delivered for one year from the invoiced date, then the Company has the right to dispose of the goods with no further notice to the Customer. The Company shall have no liability to the customer in respect of disposal of the wine in such circumstances.
‧ According to Full Implementation of the Plastic Shopping Bag Charging (PSB Charging) by Environmental Protection Department effective from 1 Apr 2015, if customer requests to include any Schmidt Vinothek shopping bags in the delivery, the charge is HK$0.5 each.
‧ We reserve the absolute right to decline delivery service.
 
Force Majeure
‧ The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.
‧ These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Schmidt Vinothek agrees to submit to the jurisdiction of the Hong Kong courts. Schmidt Vinothek may revise these terms and conditions at any time without prior notice. If any dispute arises, Schmidt Vinothek's sole determination shall be final.
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